CUSTOMER CARE
Returns & Refunds
Guidance on return authorisation, order cancellations and support if something is wrong with your delivery.
Contact us before arranging a return
Returns require prior written authorisation from Mapswonders. Please contact our team with your order reference, the product details and the reason for your request before sending any goods. Unauthorised returns may be refused at the customer’s expense.
Authorised returns
Authorised returns must be in their original condition and packaging. Under the agreed trade terms, the customer is responsible for the agreed transport and insurance costs. Our team will confirm the return instructions in writing.
Custom-made & pre-order pieces
Under the published trade terms, custom-made items are not returnable and custom-order deposits are non-refundable once the order is confirmed. Pre-orders cannot be cancelled after the deposit has been accepted. These conditions do not exclude applicable statutory rights.
In-stock orders
Under the published trade terms, an in-stock order cannot be cancelled or returned once dispatched. Contact our team promptly if you need to discuss an order before shipment. Applicable statutory rights remain unaffected.
Damaged, defective or incorrect items
Inspect your delivery before signing and record damage with the carrier immediately. Notify Mapswonders within 48 hours of receipt, including photographs of the goods and packaging. Our team will work with you to address damaged, defective or incorrect items. These reporting procedures do not limit applicable statutory rights.
Refunds & the terms for your order
Any authorised refund is handled according to the terms applicable to your order and relevant law. Read the full Terms & Conditions or email vascopintado@mapswonders.com for clarification.