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CUSTOMER CARE

Shipping & Delivery

Worldwide delivery support for your furniture and lighting, with clear planning from quotation to arrival.

Plan your delivery

Share your destination, delivery address and selected pieces when requesting a quotation. Our team can help arrange suitable transport, provide packing information and coordinate with your preferred freight partner.

Availability & lead times

The published standard times are 10 business days for delivery of in-stock items and 30 business days for production of pre-order items, excluding transit time. Custom-order schedules are agreed individually. Confirm the applicable availability and delivery schedule in your quotation and order confirmation.

Explore the current In Stock collection or contact us to confirm availability.

Before dispatch

Orders are dispatched once production is complete and full payment has been received and confirmed. Check the delivery address carefully before dispatch; an order cannot be redirected while in transit.

Transport & tracking

Transit time depends on the destination and agreed shipping service. We will provide transport details when your pieces are dispatched. Contact our team with your order reference if you need a progress update.

Receiving your pieces

Inspect the packaging and goods before signing the carrier’s receipt. Record visible damage with the carrier immediately. If you discover damage, notify Mapswonders within 48 hours and email photographs of the item and packaging. Keep the packaging while the issue is reviewed.

For detailed delivery and claim procedures, read our Terms & Conditions. Applicable statutory rights remain unaffected.

Need a shipping quotation?

Contact vascopintado@mapswonders.com with your selected products, quantities and delivery destination.