The company Mapswonders (Part of Mapswonders B.V., hereafter designated as “the vendor”) sells products covered by the “Mapswonders” trademark worldwide. These General Terms and Conditions of Sale are applicable to all distance sales of Mapswonders products starting in MAPSWONDERS.com website, including with telephone, email or any other relevant communication assistance provided by MAPSWONDERS sales assistants (customer service);
The use of the distance sales service described herein is reserved solely for customers. The term “Costumer” is to be understood as any registered company who enters into a legal transaction for purposes that predominantly are inside his trade, business and profession. The resale, rental or transfer for commercial or professional reasons of products purchased on the Site are allowed; MAPSWONDERS reserves the right of deciding the nature of a legal transaction between MAPSWONDERS and what is considered an “end costumer” (an individual consumer); It is understood that by placing an order on the MAPSWONDERS.COM website, including with telephone, email or any other relevant communication assistance provided by MAPSWONDERS the Customer fully and unreservedly acknowledges and accepts these General Terms and Conditions of Sale, which form an integral and substantial part of these recitals;
Pre – Order items: 50% to adjudicate the work and remaining 50 % until 3 days before the expedition date. Mapswonders starts the production after 50% adjudication. The lead time starts counting after this day. Mapswonders reserves the right to postpone the expedition date until the remaining 50% are received and confirmed. All pieces are Mapswonders property until the payment is 100% received and confirmed. Custom items are not returnable under any circumstances. For custom items, after adjudication, refunds will be refused under any circumstances. The payment must be by account transfer (in Euro €) and a confirmation (receipt) of the transfer must be send by email. Custom items are not returnable under any circumstances. For custom orders – Refunds will be refused after 50% adjudication under any circumstances.
In Stock items – Full payment.
You can pay by making a bank transfer. This is the most common procedure. In exceptional cases, it might be possible to use a letter of credit, however it may take longer and involves additional costs. The payment must be made in euro only.
Shipping & Delivery
Mapswonders customer service will assist you shipping your order to anywhere around the globe. This in no way implies that Mapswonders is responsible for the performance of the carrier.
Delivery time for In Stock products – 10 business days. Lead time for Pre – Order products – 30 business days (delivery time is not included)
Freight policy & damage claims
Please inspect your purchase immediately upon delivery. All items must be inspected for damage prior to signing. Signature of receipt by your agent or employee constitutes full acceptance of all packages stated on the bill of lading or electronic clipboard in undamaged condition. If a visible or concealed damage occurs in transit, please notify immediately the delivering carrier with a file notification of claim intention. Failure to report concealed damage within fifteen days of receipt will result in the denial of your claim. Any damage should also be communicated to Mapswonders during the first 48 hours after receiving the order. Photographic evidence of the damages should be sent by email. Mapswonders will not accept any claim on merchandise after the 48 hour period. The refusal of damaged merchandise in no way relieves the purchaser of responsibility for payment of goods. You are responsible for all shipping and return charges for any shipment that is refused as well as forfeiture of your deposit. We shall not be liable for delay in shipment for any cause, not shall any delay entitle you to cancel any order after it has shipped or refuse delivery. You agree that the shipping address provided to Mapswonders in writing is a valid shipping address for your retail business. If there is a problem with your order, contact us within two (2) days of receipt by Live Chat or at [email protected] If you receive a damaged, defective or incorrect item, we will work with you to make things right.
It is within our sole discretion as to whether to accept returns of merchandise. Items returned without our prior authorization will be refused at buyer’s expense. Returned items must be in their original condition and packaging, and you shall repay and be liable for all charges in connection with the shipping of returned goods, including insurance. Custom items are not returnable under any circumstances. For custom items, after 50% adjudication, refunds will be refused under any circumstances.
In-stock items – Once an item has shipped, cancellation or return is not possible. Pre – Order items: After adjudication, cancellation is not possible and refunds will be refused under any circumstances.For custom items, after adjudication, refunds will be refused under any circumstances. The payment must be by account transfer (in Euro €) and a confirmation (receipt) of the transfer must be send by email.
Mapswonders products are CE certified. Mapswonders may provide all of the following services for a special fee – please contact our staff regarding prices: Certificate of Origin, Authentication of Invoices, SASO Certificates, Inspections, Storage and Demurrage, Change of Details on Final Invoice. Whenever the client request a specific certification, Mapswonders will be free of any charges or responsibility over events that cause delays on production or transportation (Lead times). These events do not allow cancellations or refunds and will be refused under any circumstances.
Contract | Hospitality orders
Mapswonders has the ability to customize existing products or new products to meet contract specifications. These orders will necessitate special pricing based on quantity and features. Please contact Mapswonders for contract quotes.
Mapswonders pieces are handcrafted and every effort is made to maintain uniformity but slight variations may occur. Timber and metal finishes are applied by hand and may vary in colour or tone. While Mapswonders will make every effort to match a finish, no guarantee can be made of an exact match. We do not guarantee finishes agains fading and oxidation. Variations in colour and veining are inherent in stone and wood and considered to be part of the natural beauty. Manufacturer does not guarantee fabrics, dyed or natural, from fading.
Manufacturer’s drawings & descriptive matters
All Manufacturer’s drawings, descriptive matter, weights, dimensions, descriptions and illustrations contained in the catalogues, website or prices lists are close approximations only and intended to give a general description of the goods and shall not form part of this agreement.
Remedies Upon Default
Manufacturer requires payment for any shipment hereunder in advance. If Buyer fails to make payment in accordance with the terms of this agreement or otherwise fails to comply with any provision hereof, Manufacturer may, at its option, cancel any unshipped portion of this order, retain the goods and declare a forfeiture of the deposit as liquidated damages. In the alternative, Manufacturer shall (in addition to other remedies available under any applicable Uniform Commercial Code or otherwise by law) have the right to appropriate and apply the goods to payment due hereunder. Any proceeds of the goods may be applied by Manufacturer to the payment of expenses and costs to exercise Manufacturer’s rights hereunder, and any balance of such proceeds shall be applied against Buyer’s account in such order as Manufacturer shall determine in its sole discretion. Buyer will remain liable for the balance of all unpaid accounts.